Frequently Asked Questions

We accept credit/debit cards, PayPal, bank transfers, and our local payment solutions like mpaisa for event bookings and deposits.

We recommend booking at least 4-6 weeks in advance for standard events, and 8-12 weeks for large corporate events or weddings to ensure availability of preferred dates and services.

Yes, modifications can be made up to 48 hours before the event. Changes may incur additional fees depending on the nature and timing of the modification.

Base packages typically include venue setup, basic equipment, standard staffing, and essential services. Additional options like premium catering, extended hours, or specialized equipment can be added.

Yes, we offer comprehensive catering services including buffets, plated meals, beverages, and dietary accommodations. Our chefs can customize menus based on your preferences and requirements.

Cancellation in writing is necessary. A deposit of 75% is due immediately on confirmation, with 25% being non-refundable for cancellations after 24 hours. Full payment is required one day before the event.

Yes, we have extensive experience with both indoor and outdoor events. We provide appropriate equipment, staffing, and contingency plans for weather-related considerations.

Absolutely! We work closely with our catering partners to accommodate various dietary needs including vegetarian, vegan, gluten-free, and allergen-specific requirements.

We provide comprehensive technical support including sound systems, lighting, projection equipment, Wi-Fi setup, and technical staff to ensure everything runs smoothly throughout your event.